Privacy Policy

 

Effective Date: March 2025

1. Introduction
Welcome to Sykes Seafood Limited, Trading As Lucky8 Foods (“we,” “our,” “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website lucky8foods.co.uk.

2. Information We Collect
We may collect the following types of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, and postal address when you place an order or contact us.
  • Payment Information: When making a purchase, payment details are processed securely by third-party payment providers.
  • Technical Data: IP address, browser type, device type, and browsing behaviour via cookies and analytics tools.
  • Marketing Preferences: If you opt-in, we may collect your preferences for receiving marketing communications.

3. How We Use Your Information
We use your information to:

  • Process and fulfil orders.
  • Improve our website and services.
  • Respond to customer inquiries and provide support.
  • Send promotional offers (if opted-in).
  • Comply with legal obligations.

4. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyse traffic, and personalize content. You can manage cookie preferences through your browser settings.

5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:

  • Service providers: Payment processors, delivery services, and IT support providers.
  • Legal authorities: If required by law or to protect our rights.

6. Data Security
We implement security measures to protect your personal information from unauthorized access, loss, or misuse.

7. Your Rights (GDPR Compliance)
Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at gdpr@sykesseafood.com.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us
For any privacy-related queries, contact us at gdpr@sykesseafood.com

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